What is your product guarantee?

Our number one priority is customer satisfaction. Our objective is to ensure our customers are happy with their purchase and the service they receive so you will return again and again. We are interested in a long term business relationship based on trust, service, and quality. We work very hard to ensure only the high quality items is delivered to all of our customers promptly. Top grade materials and meticulous attention to detail.

We have complete confidence in our merchandise and therefore guarantee 100% customer satisfaction. If you are unhappy in anyway with your purchase you can return your handbag(s) via courier for a refund. You must return your bag(s), new and unused within 30 days of receipt for refund. Please refer our Return Policy for more details. We are always here to help and you can contact us anytime.

How do I return for a refund or exchange?

In order to process your return you must send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense and provide a tracking number. We do not charge re stocking fee.

What are the return, exchange, refund policies?

As the return process is complicated and trouble some for international shipping, it is our policy to check the bags numerous times before shipping them to customers. We guarantee the quality of our goods and this is done to reduce returns.
We only accept defective merchandise or incorrect merchandise shipped ONLY. You may return it in its original condition within 30 days of delivery for a refund. This refund does not include the cost of shipping. Please include all the original packing, material, merchandise, and any included accessories in your package. (ie. locks, keys, straps, boxes..) Upon receipt of your return we will inspect your item along with reading your descriptions. Refunds are issued in the same form in which the original payment was made and may take up to 15 business days after the receipt of goods. Buyer must pay return shipping and subject to 25% restocking fee.